Privacy Policy

Introduction

Welcome to Johnston Retail Services’ Privacy Policy. We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data when you use our website www.retailservices.ie (referred to as the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Company Name: Johnston Retail Services (Detectag Retail Services Ltd T/A Johnston Retail Services)
Address: Unit E, Bluebell Industrial Estate, Bluebell, Dublin 12, Ireland
Contact Email: CustomerCare@retailservices.ie
We are a company based in Ireland specializing in retail solutions, including customer analytics, loss prevention systems, and digital signage innovations.

2. Information We Collect

When you visit our Site, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, and company details.
Technical Data: IP address, browser type, device information, operating system, and usage data related to how you interact with our Site.
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to collect information about your browsing activities on our Site.

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: Including responding to inquiries, providing product information, and customer support.
Improving User Experience: To understand how users interact with our Site and improve our offerings.
Marketing Communications: With your consent, we may send you updates on products, services, and events. You can opt-out at any time.
Compliance and Security: To comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on one or more of the following legal bases:

Consent: Where you have explicitly consented to receive marketing communications.
Legitimate Interest: For purposes such as improving our Site’s performance and analyzing user behavior.
Legal Obligation: To comply with applicable laws and regulations.

5. Cookies

Our Site uses cookies and similar tracking technologies to enhance user experience, gather usage data, and track preferences. You can control cookies through your browser settings, although disabling cookies may affect the Site’s functionality.

6. How We Share Your Information

We may share your personal information with:

Service Providers: Third-party vendors who assist with web hosting, marketing, analytics, and customer support. These providers only access data necessary for their services.
Legal Authorities: When required by law, we may share your data with regulatory bodies or authorities.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected and as required by law. When data is no longer required, it is securely deleted or anonymised.

8. International Transfers

As we are based in Ireland, we comply with the GDPR's rules regarding international data transfers. Any transfers of your personal data outside the European Economic Area (EEA) will be protected by appropriate safeguards.

9. Security

We implement robust security measures to protect your information against unauthorised access, disclosure, or destruction. However, no online transmission or storage system can be guaranteed 100% secure.

10. Your Rights

Under the GDPR, you have the right to:

Access your data.
Rectify inaccurate or incomplete information.
Erase your personal information.
Restrict Processing under certain conditions.
Object to Processing based on our legitimate interests.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Withdraw Consent: For processing based on your consent.

To exercise these rights, please contact us at CustomerCare@retailservices.ie

11. Changes to This Policy

We may update our Privacy Policy occasionally to reflect changes in our practices or legal requirements. We recommend checking this page periodically for updates. Any significant changes will be posted with a clear notice on our Site.

12. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us at:

Johnston Retail Services
Unit E, Bluebell Industrial Estate, Bluebell, Dublin 12, Ireland
Email: CustomerCare@retailservices.ie